TwoTwo Tint & Wrap ("we," "us," or "our") holds a deep respect for individual privacy. We have crafted this Privacy Policy to elucidate the manner in which we gather, utilize, disclose, and safeguard Personal Information (defined below). Additionally, we will outline your options concerning the collection and utilization of Personal Information.
This Privacy Policy pertains to Personal Information that is obtained or managed in relation to you. This includes situations where you are a customer of ours or one of our Franchisees, as defined below. It also covers instances where you are a user of our websites or applications, including cases where these websites or applications are operated for the benefit of our Franchisees. Collectively, these are referred to as the "Services."
It is important to note that this Privacy Policy does not extend to information collected through alternative avenues, including on any third-party website (except those operated by our Franchisees) or through any application or content (including advertisements) that may link to or be accessible through the Services.
We kindly ask that you peruse this Privacy Policy attentively. If you do not concur with our policies and procedures, we ask that you refrain from utilizing our Services. By accessing the Services, you are acknowledging your agreement with this Privacy Policy. Be aware that this Privacy Policy may undergo modifications over time. Continued utilization of the Services after we implement changes signifies acceptance of those changes. Therefore, we advise you to periodically review the Privacy Policy for updates.
Below, you will find a list of the subjects covered in this Privacy Policy:
Defining Personal Information
Personal Information Gathering Methods
Utilization of Personal Information
Revealing Personal Information
Safeguarding the Privacy of Personal Information
External Websites and Services
Accessing, Modifying, or Deleting Personal Information
Opting Out of Electronic Communications
Privacy Rights of California Residents
Privacy of Children
Individuals in the European Union
Transfer of Personal Information from the United States
Updates to Our Privacy Policy
How to Contact Us
"Personal Information" refers to data that can pinpoint or pertain to a specific person. Illustrations of Personal Information encompass, but are not confined to, data like names, email addresses, phone numbers, and digital identifiers. Should we amalgamate Personal Information with additional details, such as the proximity of an independently operated TwoTwo Tint & Wrap location or specifics of an order, we regard the merged data as Personal Information.
A. Data You Share with Us:
Upon your visit to our Franchised business centers, utilization of our online Services, or any other form of communication with us, we may solicit specific details from you. The precise nature of the information we seek to collect hinges on the purpose behind our interaction. This information may encompass your name, email address, phone number, physical address, geographical location, feedback on customer service encounters, and any other data you furnish us, including details used to assess your eligibility in the event of a franchise application.
B. Data Automatically Gathered from Your Activity:
Through your utilization of our online Services, we automatically amass the following categories of information:
Cookies, Device Identifiers, and Comparable Technologies: Whenever you access or use our online Services, we, along with our service providers, employ cookies, device identifiers, and akin technologies such as pixels, web beacons, and local storage to procure insights into your usage patterns. The information gathered through these technologies aids us in managing specific Service functions, enhancing your experience via customization, and gaining a deeper comprehension of the aspects of the Service that pique the interest of you and other users.
Many web browsers offer the option to prevent, delete, or deactivate cookies, and on mobile devices, you may have the ability to disable the transmission of unique identifiers and location data. Opting to decline cookies or block device identifiers could result in certain features of the Service being unavailable or limited in functionality. To make adjustments to your settings, we recommend consulting the help pages of your browser or mobile device.
Some of our service providers may employ cookies or alternative methods to compile data regarding your use of the Service. They may also combine this information from cookies with any Personal Information they possess about you. The handling of such tracking data by third parties is subject to the privacy policies of those entities. Presently, we do not act upon Do Not Track ("DNT") signals sent to us via your browser.
Analytics: In order to aid us in examining the utilization of our websites and applications via cookies and analogous technologies, we employ analytical services such as Google Analytics and Firebase. To acquire additional insights into how Google manages your data, please refer to the document titled "How Google utilizes data when you engage with our partners' websites or applications."
Geolocation Data: The Services gather up-to-the-minute data concerning the geographical location of your device.
Log File Information: When you engage with our online Services, our servers automatically register data, which encompasses your Internet Protocol address ("IP Address"), web browser category, referring web addresses (e.g., the website you accessed prior to visiting our Service), domain names affiliated with your internet service provider, data related to your interactions with the Service, and analogous details (referred to collectively as "Log File Information").Additionally, we may obtain comparable data from emails dispatched to you, which aids in tracking email accessibility and identifying clicked links. Log File Information is employed for safeguarding the integrity of our online Services, pinpointing potential risks and vulnerabilities, and for assessing the efficiency of our Service to enhance its performance and content.
We use Personal Information for the following purposes: Delivering our Services to you, conducting analysis, management, enhancement, and security of our online Services, handling order fulfillment, billing, and delivery, along with responding to quote requests or other inquiries directed to us or our independently owned franchisees in the U.S. (“Franchisees”), providing customer support, dispatching informational and promotional materials, soliciting your input on our products and services through surveys, addressing inquiries and requests, safeguarding our rights and property, meeting legal responsibilities, and pursuing other objectives aligned with the purposes for which you provide Personal Information.
We shall only reveal Personal Information as outlined in this Privacy Policy or with your explicit consent. It is important to note that we do not engage in the sale of your Personal Information. This section outlines the recipients to whom we may disclose Personal Information and the corresponding purposes:
Our Service Providers, Franchisees, subsidiaries, and affiliates are essential components of our operations. We engage service providers to execute tasks on our behalf and support us in delivering our Services. For instance, we enlist third parties for administrative functions, marketing initiatives, analytical services, web hosting, customer support, and payment processing. When you place an order through our website or initiate services via our website, we transmit your information to the relevant Franchisee(s) to facilitate the provision of those services. Additionally, we share your information with our Franchisees to send you information and promotional materials, including those you have specifically requested from such Franchisee or their services. If you prefer not to receive communications from our Franchisees, you can utilize the 'opt-out' feature in any email you receive. Furthermore, we share your information with our subsidiaries and affiliates as part of our business operations. We take commercially reasonable measures to ensure that our service providers, Franchisees, subsidiaries, and affiliates uphold a level of protection for Personal Information that is at least as stringent as the one we maintain.
Entities Engaged in Merger and Acquisition Transactions. In the event that we divest or otherwise convey a portion or the entirety of our enterprise or assets to another entity (for instance, as part of transactions such as a merger, acquisition, bankruptcy, dissolution, or liquidation), any data acquired through the Service, including Personal Information, might be included among the assets sold or transferred.
Law Enforcement, Government Authorities, and Judicial Bodies. On occasion, we may divulge Personal Information in response to requests from law enforcement or government authorities. This may occur when compelled by subpoenas, court orders, or other legal procedures, with the intent to establish, safeguard, or exercise our legal rights, or in defense against a legal allegation. Additionally, we may disclose Personal Information as mandated or permissible by law, or when necessary to safeguard the rights, assets, or well-being of any other individual. Furthermore, Personal Information may be disclosed for the purpose of investigating or averting any breach of contract or other relations with us, or in cases involving your unlawful or detrimental conduct.
We implement commercially reasonable safeguards, including industry-standard encryption technology, to assist in maintaining the security of the information collected through our online Services, including sensitive data like credit card information. Despite our endeavors to store Personal Information in a secure operational environment inaccessible to the general public, we are unable to provide an absolute assurance of the security of Personal Information either during its transmission or while it resides within our systems.Furthermore, although we make every effort to ensure the integrity and security of Personal Information, we cannot guarantee that our security measures will thwart unauthorized access by third parties, such as hackers. We cannot assert or guarantee that Personal Information pertaining to you will be immune to loss, misuse, or alteration by third parties.
We bear no responsibility for the procedures followed by any third-party websites or services connected to or from our online Services or any other platforms. This includes any information or content found within these websites or services. It's important to note that a link to a third-party website should not be interpreted as an endorsement on our part. We urge you to exercise caution and conduct inquiries prior to divulging Personal Information to third parties.
For California residents, please refer to Section 9 for details regarding your rights in accordance with California law concerning the access, modification, and removal of Personal Information. If you wish to access, update, or delete your Personal Information that we have on record, you can make a request by contacting us at 856-740-0468 or email info@twotwotintandwrap.com. We will expeditiously assess all such requests in compliance with relevant legal requirements.
We might transmit notifications, promotional materials, or other types of information through email ("Communications"). To discontinue receiving these Communications, kindly adhere to the unsubscribe guidelines provided in any email you receive. It's important to recognize that some Communications are essential for the Service to operate correctly and effectively (e.g., for processing online orders), and in such cases, you may not have the option to opt out of these essential Communications.
California extends specific rights to its residents regarding their Personal Information. This section outlines the methods by which you can exercise these rights for the Personal Information we collect under this Privacy Policy.
A. Types of Personal Information Covered by California Privacy Rights:
In compliance with California legislation, we have gathered the subsequent categories of Personal Information over the past 12 months: Telephone number, Payment details (e.g., credit card number processed through a payment processor; it's important to note that this information is tokenized and used by our Franchisees, with no storage or future accessibility by us), Details related to commercial activities (e.g., order information), Information regarding your usage of our Service, including online or electronic network activity, Geographical location data, and Conclusions drawn from any of the aforementioned data to construct a profile.
We disclose all these types of Personal Information to our service providers as required for them to furnish their services, and as further detailed in Section 4 above. Over the past 12 months, we have not engaged in the sale of your Personal Information, as per the definition of "sale" under the California Consumer Privacy Act.
B. California Privacy RightsIn adherence to California law, California residents may assert the following rights pertaining to their Personal Information:
Access: You possess the entitlement to seek details regarding the categories of Personal Information accumulated within the past twelve (12) months. This encompasses the categories of sources from which this Personal Information was obtained, the precise pieces of Personal Information assembled concerning you, and the business motives for which we gather and distribute such Personal Information. Additionally, you retain the right to inquire about the categories of Personal Information revealed for business purposes and the categories of third parties involved during the twelve (12) months leading up to your request for Personal Information.
Data Portability: You hold the right to obtain the Personal Information you've previously furnished to us.
Erasure: You possess the privilege to request the deletion of your Personal Information from our servers, and we will instruct our service providers to do the same. However, please note that we may not be able to fulfill your deletion request if we (or our service provider(s)) are obligated to retain your Personal Information for any of the following purposes: (1) To conclude a transaction for which the Personal Information was gathered, provide a requested product or service, or fulfill a contractual agreement between us and you. (2) To maintain the integrity, security, and functionality of our website. (3) To adhere to applicable legal requirements or fulfill legal obligations, or exercise legal rights. (4) To utilize your Personal Information internally, in a lawful manner consistent with the original context in which you provided the information.Should you wish to exercise the aforementioned rights, kindly send an inquiry (or have your authorized representative send one) by calling us at at 856-740-0468 or email info@twotwotintandwrap.com. While we make every effort to ensure that those responsible for receiving and addressing your request are informed about your rights and how to assist you in exercising them, we kindly request that you adhere to the following guidelines when contacting us to assert your rights: (1) Specify the Right You Are Exercising: Clearly state which right you intend to exercise and indicate the specific Personal Information your request pertains to (if it's not for your own information). If you're representing another consumer, please explicitly mention this and provide evidence of your authorization to act on their behalf. (2) Assist Us in Confirming Your Identity: Furnish us with information that aids in verifying your identity. This may involve, at a minimum, sharing your phone number or email address. In cases where your phone number or email address is found in our records, we might reach out to confirm the authenticity of your request. It's important to note that if we encounter initial difficulties verifying your identity, we may request additional information to complete the verification process. Any Personal Information you disclose for identity verification will be strictly used for that purpose alone. (3) Indicate Your Preferred Method of Response: Please supply us with an email address or mailing address where we can send our response. In cases where you make your request via email, unless specified otherwise, we will assume that we can respond to the email address from which you submitted the request.
We do not intentionally gather or request Personal Information from minors. If you are under the age of 16, refrain from using our Services or submitting any information. In the event that we become aware of the collection of Personal Information from a minor without proper parental consent, we will promptly initiate actions to remove that information from our records.
Our Services are provided within the United States, and we do not have the intention of catering to individuals residing in the European Union. However, if you happen to be located within the European Union and choose to share your Personal Information with us, we will store and process it in accordance with the terms outlined in this Privacy Policy.
Should you utilize the Service from a location outside the United States, please be mindful that Personal Information might be transferred, stored, and processed in the United States. While we implement measures to offer suitable protections, it's important to note that the data protection regulations in the United States may not be as comprehensive as those in your own country.
We reserve the right to periodically amend or revise this Privacy Policy, and we encourage you to check it regularly. In cases of substantial changes to the Privacy Policy, we will provide appropriate notice as circumstances dictate. Unless stated otherwise, any alterations to this Privacy Policy will take effect immediately upon being posted on the Service.
If you have any inquiries or concerns regarding this Privacy Policy, feel free to reach out to us via phone at 856-740-0468 or email info@twotwotintandwrap.com.
